This website is a B2B (Business to Business) website for the intended use of our customers who are resellers of our products. These resellers include Retail stores (Physical and Online), Catering and Hospitality Dealers, and Promotional Companies.

In the future we aim to develop a B2C (Business to Consumer) offering to enable end user customers to purchase from us. Currently we are unable to assist with e-commerce orders for end users.

Existing HCS Customers (B2B):
Please contact your HCS Sales Professional or our admin office and they will assist you in getting activated with login details for the website.

First time Customer (B2B):
Please click on the Contact Us section and send us a message. Our Telesales department will be in touch with you to assist you with an account application

 

MINIMUM ORDER VALUE

  •  Our minimum order value is R1,500 (Excl. VAT).

 

PRICING

  •  All pricing is in South African Rands (ZAR) and excludes VAT

 

DELIVERIES

  •  JHB/PTA/GAUTENG based Customers
    • FREE delivery on all invoiced orders over R3,000 (Excl. VAT).
    • Delivery charged at R150 on orders less than R3,000 (Excl. VAT).
    • Collection of orders is welcomed, should you not wish to pay a delivery charge.
  •  Countrywide deliveries
    • FREE delivery on all invoiced orders over R4,500 (Excl. VAT)
    • Delivery charged at R250 on orders less than R4,500 (Excl. VAT).  
    • Collection of orders is welcomed, should you not wish to pay a delivery charge.
  • HCS reserves the right to charge additional delivery charges in certain circumstances. These will be communicated to you in such circumstances
  •  If your order needs to be delivered, your HCS Sales Representative will communicate with you regarding the delivery date. This depends on the delivery schedule of our Warehouse.
  •  We are unable to offer a “same day” delivery service.

 

 COD ORDERS

  •  COD orders will only be processed and invoiced once the payment fully reflects in our bank account.
  • The order will only be ready for collection the day after payment has cleared in our bank account. No same day payments, invoicing, and collection of orders is possible.

 

COLLECTION OF ORDERS

  • Your HCS Sales Professional will communicate with you to let you know that your order is ready for collection.
  • Collections will be from our Alrode warehouse only 
  • Please do not send your driver or courier to collect your order unless you have been notified that your order is ready for collection.
  • To ensure a speedy and efficient collection of an order, please ensure that your driver or courier has the relevant sales order number/invoice number/customer info, when collecting the goods from our dispatch area.

 

OTHER

  • Minimum order quantities per item always apply, and we do NOT break case packs of glass and ceramic items.
  •  Only official Purchase Orders will be accepted for processing.
  •  Any special requests (e.g. special delivery or invoicing instructions) must be given at the time of order placement.
  • Please note we are unable to fulfill requests to deliver to a 3rd party where request has been made to do so without an HCS Invoice and POD (Proof of delivery Note).
  • Bank charges will be levied for cash deposits.

 

RETURNS

  • Returns are accepted at management discretion and a handling fee of 10% will apply. In addition, a reverse logistics fee may apply.
  • All returns must be approved by the Sales Professional and Management prior to the Sales Professional accepting a return. Our Sales Professionals are not authorised to accept a return without written approval from management.
  • HCS will not accept any customer returns direct to its warehouse without prior approval.